Support

Email us at javier@vexcosolutions.com. We answer Monday to Friday, 9:00–18:00 Madrid time, usually the same business day.

To speed things up, include

Your HubSpot portal ID.
The affected layer and record (HubSpot link).
What you see in Settings → Status.

FAQ

Some companies don't show on the map

Check Settings → Status: if they are "no address", fill the address in HubSpot; if "not found", fix it (the list links to each record) and click "Retry not found".

How long until a new record shows?

About 5 minutes. If you open its record before, the card processes it right away.

Can I plot deals?

Yes, if they have their own location: a property with the address or latitude and longitude. HubSpot deals have no address out of the box.

Does the app change my data?

No. It only has read permissions.

"My location" or full screen don't show

Inside HubSpot's modal the browser doesn't allow them. Open the map in a new tab.

More detail in the guide.